In this parable, a fictional manager is responsible for turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying simple lessons learned from the fish market, our manager discovers how to energize those who report to her and...

A business parable uses a fictional sushi restaurant model to illustrate their three success principles of "Commit," "Be It," and "Coach It."

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's...